Search
your home
 

Natural Gas FAQ

 

We have gathered some frequently asked questions customers and those considering converting to natural gas have. To read an answer to a question, simply click on the question.

Thank you for your interest in converting to natural gas!

Natural Gas Frequently Asked Questions

With oil price fluctuations recently, how much will I really save when converting to natural gas?

Even with recent oil price fluctuations, natural gas continues to be the more affordable energy option. Most natural gas used in North America is domestically produced – so it’s not subject to the same swings and spikes seen in world oil markets – making it the more affordable and stable choice for heating your home. Use our easy Energy Calculator to see just how much you could save by making the switch.

Shouldn't I consider equipment efficiency and not just price over the longer term?

Yes. With natural gas you benefit from both price and efficiency. Whether for the home or business, natural gas is the most efficient choice. So look beyond which energy source costs more (or less) from year to year and do consider system efficiency.

Natural gas furnaces & boilers are up to 96% efficient. What's more, natural gas boilers maintain high efficiency ratings and offer higher combustion efficiency over time without loss of efficiency due to soot build up inside the boiler as a result of burning oil.

The Home Energy Solutions program is a great place to start finding ways to save energy at home. It's a home energy assessment performed by a utility-authorized contractor who makes on-the-spot improvements, including caulking and sealing of critical air leaks and provides exclusive money-saving rebates on appliances, heating and cooling systems and more. A modest fee is collected at the time of service and your income may be eligible for a free energy assessment. Call 1 877 WISE USE (877-947-3873) to speak with an energy professional during business hours.

What about the weather and the "weather normalization fee"?

There is no weather normalization fee as part of the rate structure for gas companies in Connecticut. Therefore, if the weather is warmer, and you use less energy to heat your home, you save money. It's as simple as that!

How would storms such as Sandy that cut electricity to millions in the Northeast affect me as a natural gas customer?

Unlike the electric grid which consists of wires and poles, natural gas is delivered via underground pipeline that generally is not affected by storms such as Sandy. However, most heating systems require electricity to operate fans, pumps and the distribution of heat so you may want to consider a natural gas generator.

Further, there is no need for delivery trucks to get through blocked roads or for you to maintain oil tanks in your home.

Gas utilities are often multi-state, multi-national, publicly-held corporations that enjoy monopoly-type control and are largely shielded from competition. Where would my supply of natural gas come from?

Headquartered in New Haven, Connecticut, UIL Holdings Corporation is a diversified energy delivery company serving approximately 700,000 electric and natural gas utility customers in 66 communities across two states, with combined total assets of over $4 billion.

Depending on where you live, your supply of natural gas will be delivered by The Southern Connecticut Gas Company (SCG), Connecticut Natural Gas Corporation (CNG) or Berkshire Gas. Each of these locally-based companies is more than 100 years old and owned by Connecticut-based UIL Holdings, also the parent company for The United Illuminating Company (UI).

UI provides for the transmission and delivery of electricity and other energy-related services for Connecticut's Greater New Haven and Bridgeport areas. SCG and CNG are natural gas distribution companies that serve customers in Connecticut, while Berkshire Gas serves natural gas customers in western Massachusetts.

What if my natural gas appliances and furnace need service? Do I have to find a private contractor?

CNG, SCG and Berkshire Gas provide service for more than 300,000 natural gas customers. Our customer service representatives are available to provide repair and maintenance services 24 hours, seven days a week. We also offer service plans that provide comprehensive coverage for your natural gas appliances. And, keep in mind that natural gas is cleaner so your equipment will need less maintenance and repairs over the years.

What if I need emergency service?

Rest assured, CNG, SCG and Berkshire Gas offer emergency service 24 hours a day, seven days a week, 365 days a year. All you need to do is call 1-a. 866-924-5325.

What else should I know about converting to natural gas?

Nearly 64 million American homes are heated with natural gas - almost 50 percent!

Because it burns cleaner and is more efficient, natural gas is better for the environment, and natural gas efficiency programs can save energy and reduce carbon emissions even more. Nationally, natural gas energy efficiency programs have helped utility customers save energy and carbon dioxide emissions. The average American home consumes 40 percent less natural gas than it did 40 years ago.

There is no need for a storage tank. This allows customers to free-up space in their basements, and for tanks that are underground, costly liabilities can be avoided from tank removal. Natural gas is produced in North America so there is less dependence on foreign oil. In Connecticut during 2011, Residential natural gas energy efficiency programs helped save 1.7 million Ccf of natural gas annually and will produce more than 28.5 million Ccf in lifetime savings.

Source: AGA, "Energy Efficiency and Natural Gas Utilities 2012" and "2011 Report of the Energy Efficiency Board", CT, March 2012

Now's the time to go natural gas!


wpvmNode_5\0
O11
Home   |   Emergency Contact   |   Contact Us   |   Site Map   |   Legal Disclaimer