FAQs

• Does the company have energy conservation programs?  

  Does the company have energy conservation programs?

  Yes, CNG encourages natural gas customers to improve their homes’ energy consumption. Funding is available for energy assessments, weatherization, insulation, high-efficiency gas heating and hot water systems. See the Smart Energy section for details.

• What financial assistance programs does CNG have available for residential customers?  

  What financial assistance programs does CNG have available for residential customers?

  CNG offers several programs to assist customers financially with their bill. In addition, there are a variety of state programs that may be able to provide you with financial assistance with your utility bill.  
  
  Connecticut Natural Gas Assistance Programs

  • Winter Protection Program - CNG offers winter protection to all our customers that qualify. If you meet eligibility requirements, we will not turn off your electricity between November 1 and May 1. The Winter Protection Plan must be renewed annually, beginning in October. To prevent your service from being shut-off after May 1, contact CNG to setup a payment arrangement.
  • Matching Payment Plan - For families that qualify, CNG will match every dollar paid by you or on your behalf (up to a zero balance) if you successfully complete the plan.  So, you pay a portion, energy assistance pays a portion and we pay a portion.  Bottom line: you may have to pay for only about one-third of your gas heating expense if you qualify.  Eligibility is based on income and assets.  Call us at 860.727.3034 or InfoLine at 2-1-1 to learn more.
  • Payment Arrangements - Special payment arrangements can be set up for you through our customer information department. Call us at 860.727.3034 to discuss your needs confidentially.

  State Assistance Programs

  • Info Line - 2-1-1 InfoLine is a single source for information about community services, referrals to human services, and crisis intervention. It is accessed toll-free from anywhere in Connecticut by simply dialing 2-1-1. It operates 24 hours a day, 365 days a year. TDD access and multilingual caseworkers are available.
  • Operation Fuel - This is a statewide program that brings emergency energy assistance to families facing an economic crisis during the entire year. You can add a dollar or more to your monthly bill and CNG will match your contribution 50%.
  • Connecticut Energy Assistance Program (CEAP) - The federally-funded Connecticut Energy Assistance Program (CEAP) is designed to help low-income households pay their winter heating bills. CEAP is not designed to pay total heating costs. Households must plan to pay a part of the bill themselves. CEAP applications are handled by the local Community Action Agency (CAA).

  Community Action Agencies

  Community Action Agencies are intake centers for energy assistance applications and assist you with finding financial assistance for your energy bills. Visit CAFCA.org for a list of Community Action Agencies in the state.

• What options are available for my heating and cooling system?  

  What options are available for my heating and cooling system?

  More than half of the energy used in your home goes to heating, cooling and hot water. So making smart decisions about these systems in your home can have a big effect on your utility bills — and your comfort. We offer several solutions and rebates to help you find and install the high-efficiency energy equipment that is right for you.

• What options do I have to pay my bill?  

  What options do I have to pay my bill?

  Connecticut Natural Gas offers several convenient ways to pay your bill.  Select the payment method most convenient for you.  Please note, as authorized by law, we supply payment information for residential accounts to credit rating agencies. If your account is more than 90 days delinquent, a delinquency report could harm your credit rating.

  Pay Online

  By enrolling in My Account, you can view and pay your CNG bill online.

  Make a "One-Time Payment" Online

  You can make one-time payment using a credit/debit card or your bank account. 

  Mail Your Payment

  Please make your check payable to the Connecticut Natural Gas Corporation and mail to:

  Connecticut Natural Gas Corporation |  P.O. Box 9245 | Chelsea, MA 02150-9230

  Please include your account number on your check or money order and allow sufficient time for your payment to be received and processed by CNG.

  No Fee Payment Agents

  We have expanded our network of authorized payment centers for your convenience. Our walk-in locations make paying your bill in person convenient, fast, safe and reliable. Our authorized payment agents are conveniently located throughout our service territory and, you'll save time by using the location closest to home. There is no fee to use these locations.

  Once you make payment on your account, it is not necessary to call in your payment and receipt information as this information is automatically posted to your account. However, if you make your payment on the "Due Date" it might not post until the following business day.  Please pay your bill before the due date to avoid late payment charges or service interruption.

• How do I enroll in My Account?  

  How do I enroll in My Account?

  Enrolling in My Account allows you to pay your utility bill at no charge using a checking/savings account or credit card. To enroll in My Account, you will need the following information from your bill:

  • Account Number
  • Customer Name Key
    (When entering your Customer Name Key, enter the information in capital letters, exactly as it appears on your bill.  When entering your account number, do not include dashes or spaces)
  • Mailing Address (where the bill is mailed to)

  Once enrolled, you can add additional accounts to your profile and add banking and/or credit card information. If you choose to pay your bill online, you will stop receiving bills in the mail.  Instead, you will receive an email notifying you when your bill is ready.  You can still view and print your current and past bills from My Account.