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CNG TELEPHONE SYSTEM GETS A MAKEOVER

NUESTRO SISTEMA TELEFONICO HA SIDO RENOVADO

Introducing our new Interactive Voice Response (IVR) telephone communication system!

Customers who now dial in to 860-524-8361 in Greater Hartford or 203-869-6900 in Greenwich will reach our new interactive voice response system.  The IVR adds round the clock functionality and will allow CNG customers to interact with our customer service system in either English or Spanish. 

The IVR provides customers with instant access to up-to-date billing and account information without the need to speak with a representative.  Customers also can sign up for e-bill, request a duplicate bill, make payment arrangements, learn about energy assitance programs, locate no-fee bill payment sites and more!

If there is a need to speak with a customer representative, that option is available during normal business hours.

 

 

General Information:
CNG Office: 860-727-3000
Greenwich Office: 888-264-2677
   
Service or Billing Information:
Hartford: 860-524-8361
Greenwich: 203-869-6900
   
Credit & Collections: 860-727-3034
   
Meter Reading Phone Line:
Hartford: 860-727-3400
Greenwich: 800-437-0444
   
*Gas Leaks Only: 1-866-924-5325
   

 Mail a Payment:

(This address is for payments ONLY.)

Connecticut Natural Gas

P.O. Box 9245

Chelsea, MA  02150-9245

*Please use the Gas Leak Only telephone number for emergency purposes only.

 

Do you have a question or need information?  Use the following phone number or click on the appropriate e-mail address to contact us. We look forward to hearing from you!

 

 

Group Phone E-mail
Customer Relations: 860-524-8361  
Sales 855-926-4427 Click Here
Transportation Hotline: 860-727-3300  


 


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