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CNG TELEPHONE SYSTEM GETS A MAKEOVER

NUESTRO SISTEMA TELEFONICO HA SIDO RENOVADO

Introducing our Interactive Voice Response (IVR) telephone communication system!

Customers who now dial in to 860-524-8361 in Greater Hartford or 203-869-6900 in Greenwich will reach our new interactive voice response system.  The IVR adds round the clock functionality and will allow CNG customers to interact with our customer service system in either English or Spanish. 

The IVR provides customers with instant access to up-to-date billing and account information without the need to speak with a representative.  Customers also can sign up for paperless billing, request a duplicate bill, make payment arrangements, learn about energy assitance programs, locate no-fee bill payment sites and more!

If there is a need to speak with a customer representative, that option is available during normal business hours.


Urgent Issues:

If your issue requires immediate attention - please call us at 860-524-8361.

Online Inquiries:

Click here to review our FAQs or to send an email inquiry to our Customer Care Center.

Please note emails will receive a response within three (3) business days from receipt of message.


Additional Contact Numbers:

Hearing Impaired: Dial 7-1-1
   
General Information:
CNG Office: 860-727-3000
Greenwich Office: 888-264-2677
   
Service or Billing Information:
Hartford: 860-524-8361
Greenwich: 203-869-6900
   
Credit & Collections: 860-727-3034
   
Meter Reading Phone Line:
Hartford: 860-727-3400
Greenwich: 800-437-0444
   
*Gas Leaks Only: 1-866-924-5325
   

 Mail a Payment:

(This address is for payments ONLY.)

Connecticut Natural Gas

P.O. Box 9245

Chelsea, MA  02150-9245

*Please use the Gas Leak Only telephone number for emergency purposes only.
 

 


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