Gas Leaks

If you suspect a gas leak get up, go outside and call CNG from a neighbor’s phone toll free at 866.924.5325 or call 911 for your local fire department.

CNG will respond quickly to ensure that you and your family are safe. 

  • Do not operate electrical switches or appliances. These items may produce a spark that might ignite the gas and cause an explosion.
  • Do not use a telephone or cell phone.
  • Do not light a match or smoke and extinguish any open flames.
  • Do not assume someone else will report the condition.
  • Do not open windows and doors to ventilate the area. 
  • Provide CNG with the exact location, including cross streets.
  • Let us know if sewer construction or digging activities are going on in the area.

Use your senses to detect gas leaks.

A natural gas leak is usually recognized by smell, sight, or sound. Remember, if you smell natural gas, get up, get out and call us immediately from a neighbor’s phone.

  • Smell
    Natural gas is colorless and odorless. For your safety, a distinctive, pungent odor, similar to rotten eggs, is added so that you’ll recognize it quickly. Not all transmission lines are odorized.
  • Sight
    You may see a white cloud, mist, fog, bubbles in standing water or blowing dust. You may also see vegetation that appears to be dead or dying for no apparent reason.
  • Sound
    You may hear an unusual noise like roaring, hissing, or whistling.

View our Winter Safety Reminder page for additional tips to stay safe during winter months.

FAQs

  • Can snow and ice create a safety problem for gas meter sets?  
  • Who do I contact if I need to dig on my property?  
  • What should I do if I suspect a gas leak?  
  • What do I need to know about pressure regulators and relief valves?  
  • Can snow and ice cause a safety problem for gas appliances?