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customer care
 

The price you pay for natural gas is made up of delivery and supply charges. Delivery charge: what you pay CNG to transport energy to your home or business. Supply charge: what you pay for the energy purchased for you by CNG. 

  • Customer Charge A fixed monthly charge associated with the administration of your account (such as preparing bills, the phone center, reading meters, meter cost, etc.).
  • Connecticut State Tax The company is required to charge sales tax on certain services.  Exemption forms are available on request. 
  • Conservation Adjustment Mechanism (CAM) A charge that reimburses CNG for the costs of ratepayer-sponsored conservation programs.
  • Delivery Rate A charge for moving natural gas across the company’s distribution system to a customer’s home or facility.
  • Peak Day Rate A charge for providing pipeline space to accommodate the customer’s highest daily usage. Daily usage is calculated using November – March consumption. Winter months are used because CNG’s overall system peak occurs in the winter.
  • SSC Rate The Sales Service Charge is designed to recover unique costs specific for those customers that receive their gas supply directly from the company.
  • Trans Serv Chg The Transportation Services Charge is designed to recover unique costs specific for those customers that receive their gas supply from a third-party supplier.
  • Purchased Gas Adjustment (PGA) This amount reflects the total unit cost of gas purchased.  This rate will change monthly as approved by the DPUC.
  • Rate Credit The credit is a result of a settlement agreement with the DPUC concerning excess earnings.
  • DDM Charge A fixed monthly charge for the cost of a meter sends information about daily usage to the company.  The Company retains ownership of the DDM devices, as it does with all other meter and regulating equipment.
  • Total Gas The sum of customer charge plus calculated rates.

Have Questions? Please contact us.


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