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customer care

Be Aware. Customers Don’t Be Fooled by Green Dot Scam

Dot Recent news media have reported about scam artists calling consumers, posing as utility representatives, threatening to disconnect service unless an immediate payment is made. These scammers pressure customers to obtain a “Green Dot” or similar “pre-paid debit card,” and use it to make a utility payment on the spot. These cards must be “loaded” with a cash-value before use.  A transaction made with this type of card is very difficult to trace.

Representatives of The United Illuminating Company, Southern Connecticut Gas Company, Connecticut Natural Gas Corporation and The Berkshire Gas Company will work with customers to avoid shut-off, and accept a variety of forms of payment. We also help educate customers about their options to pay down outstanding balances and avoid shut-off.

Here are tips to help:

Scam Warning Tips:

  • If you have any doubt about a “utility call, you receive, hang up and call us at 860-524-8361 (Hartford) and 203-869-6900 (Greenwich).
  • UIL does not require customers to make only one specific form of payment.
  • Our companies work with customers to find solutions, and don’t threaten them.
  • Never provide payment or financial information to strangers and especially unsolicited businesses over the phone.
  • Do not log onto any personal utility accounts or bank account on unsecured wireless networks.
  • Do not overshare on social network sites.

 Report scam calls to the police and your local utility.

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