You are logged out. Log In  /  Register Now

customer care

We like to keep our customers in the know. The inserts you receive with your monthly statement provide important information on various topics relating to natural gas. The Source newsletter and other bill inserts discuss areas of interest to CNG customers. Take a few moments to read this month's literature.


March 2017

CNG Service Policies 2017
  • CNG service policies, effective May 1, 2017

March 2017

The Source
  • What's Ours & What's Yours
  • Sign Up & Save With My Account
  • Fire Safety

February 2017

The Source
  • Good Neighbors
  • Winter Safety
  • We're Here for You

January 2017

Annual Report to Customers
  • 2016 Annual Report to Customers

December 2016

The Source
  • Donations Improving Communities and Nonprofit Organizations
  • Gas Service at Mark Twain House
  • 2017 Holiday Schedule

November 2016

The Source
  • Energy Saving Suggestions
  • Natural Gas Safety Info: Recognize a Leak
  • Winter Protection Reminder

October 2016

The Source
  • Energy Awareness
  • Part of the Community
  • Safety: Carbon Monoxide

September 2016

The Source
  • Budget Billing
  • Matching Payment Plan
  • Safety: Hot Water Tanks
  • Hang up on Scams

August 2016

Your Rights & Responsibilities
  • CNG customers have certain rights and responsibilities. Here's how they apply to you.

July 2016

The Source
  • Fire It Up: Gas Grill Safety
  • CNG Logo Is Getting a Face Lift
  • Grilling by the Numbers

June 2016

The Source
  • Simply Sign Up and Save with My Account
  • National Safety Month: See the Cone? Respect the Zone

May 2016

The Source
  • Facts about CNG's Gas System
  • Tools of the Trade
  • Who Let the Dogs out?

April 2016

The Source
  • Keeping You Safe
  • Don't Dig Into Trouble
  • Service Plans are Available. Do You Have One?

March 2016

The Source
  • What's Ours. What's Yours.
  • Did you notice the credit?

February 2016

The Source
  • Protect Your Family Against Carbon Monoxide Poisoning
  • Supporting Our Communities
  • We Are Now Part of AVANGRID

January 2016

Annual Report to Customers
  • Annual Report to Customers

December 2015

The Source
  • Supporting Our Communities
  • 2016 Holiday Schedule

November 2015

The Source
  • Save Money Now
  • Winter Protection

October 2015

The Source
  • Plan for the Heating Season
  • Budget Billing

September 2015

The Source
  • Giving back to the community
  • Zero percent financing offer

August 2015

Customer Rights
  • Customer Rights

June 2015

The Source
  • Online Billing
  • Natural Gas Safety
  • Be Careful with Canines

May 2015

Sweepstakes rules and regulations
  • Rules and regulations
  • How to enter

May 2015

The Source
  • Pipeline safety
  • Winter moratorium ends
  • Rate changes

April 2015

The Source
  • Call Before You Dig
  • Save Money Now!
  • Customer Service

March 2015

The Source
  • CNG Family Growing
  • Easy Ways to Save
  • Check CO Detectors
  • Customer Service

February 2015

The Source
  • Natural Gas - There When You Need It
  • Winter Reminder - Check Your Natural Gas Equipment
  • Energy Assistance Applications
  • Safety Tips

January 2015

Annual Report to Customers
  • UIL Annual Report to Customers: A Look Back at 2014

December 2014

The Source
  • The Joy of Giving: CNG Employees Open Their Hearts
  • 2015 Holiday Notifications
  • Essex: Welcome to the Family
  • Winter Safety Tip: Keep Vents and Meters Clear

December 2014

Matching Payment Plans
  • Find out how CNG can help qualifying customers with their winter natural gas bills.

Home   |   Emergency Contact   |   Contact Us   |   Site Map   |   Legal Disclaimer