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customer care

We like to keep our customers in the know. The inserts you receive with your monthly statement provide important information on various topics relating to natural gas. The Source newsletter and other bill inserts discuss areas of interest to CNG customers. Take a few moments to read this month's literature.


January 2017

The Source

► 2016 Annual Report to Customers

December 2016

The Source

► Donations Imroving Communities and Nonprofit Organizations

► Gas Service at Mark Twain House

► 2017 Holiday Schedule

November 2016

The Source

► Energy Saving Suggestions
► Natural Gas Safety Info:Recognize a gas leak
► Winter Protection Reminder

October 2016

The Source

► Energy Awareness
► Part of Community
► Safety: Carbon Monoxid

September 2016

The Source

► Budget Billing
► Matching Payment Plan
► Safety: Hot Water Tanks
► Hang Up The Phone On Scams

August 2016

The Source

CNG customers have certain rights and responsibilities. This pamphlet explains how these apply to you.

July 2016

The Source

►Fire up the gas grill safely
►CNG logo is getting a face lift
►Grilling by the numbers

June 2016

The Source

Simply. Save. Sign up for MyAccount

► National Safety Month: See the Cone? Respect the Zone

May 2016


► Facts on gas system
► Tools of the trade
► Who let the dogs out

April 2016

April Source

Keeping You Safe
Don't Dig into Trouble
Service Plans Are Available. Do you have one?

March 2016

►What's Ours. What's Yours.

► Did you notice the credit


February 2016

The Source

Protect Your Family Against Carbon Monoxide Poisoning

Supporting Our Communities

We Are Now Part of AVANGRID



January 2016

The Source


Annual Report to Customers: Highlights from 2015

December 2015

The Source
  • Supporting Our Communities
  • 2016 Holiday Schedule

November 2015

The Source
  • Save Money Now
  • Winter Protection

October 2015

The Source
  • Plan for the Heating Season
  • Budget Billing

September 2015

The Source
  • Giving back to the community
  • Zero percent financing offer

August 2015

Customer Rights
  • Customer Rights

June 2015

The Source
  • Online Billing
  • Natural Gas Safety
  • Be Careful with Canines

May 2015

Sweepstakes rules and regulations
  • Rules and regulations
  • How to enter

May 2015

The Source
  • Pipeline safety
  • Winter moratorium ends
  • Rate changes

April 2015

The Source
  • Call Before You Dig
  • Save Money Now!
  • Customer Service

March 2015

The Source
  • CNG Family Growing
  • Easy Ways to Save
  • Check CO Detectors
  • Customer Service

February 2015

The Source
  • Natural Gas - There When You Need It
  • Winter Reminder - Check Your Natural Gas Equipment
  • Energy Assistance Applications
  • Safety Tips

January 2015

Annual Report to Customers
  • UIL Annual Report to Customers: A Look Back at 2014

December 2014

The Source
  • The Joy of Giving: CNG Employees Open Their Hearts
  • 2015 Holiday Notifications
  • Essex: Welcome to the Family
  • Winter Safety Tip: Keep Vents and Meters Clear

December 2014

Matching Payment Plans
  • Find out how CNG can help qualifying customers with their winter natural gas bills.

November 2014

The Source
  • Help Solve Payment Stress
  • Salute to Veterans
  • Cleaning and Greening Along CT River
  • Winter Protection

October 2014

The Source
  • October is Energy Awareness Month
  • Pipeline Safety: Underground Markers
  • Need Winter Protection? Assistance Is Available
  • Water Heater Safety Reminder

September 2014

The Source
  • Benefits of LNG
  • Safety Check-In: Gas Leaks
  • Stay on Budget with Budget Billing

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