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CNG's service policy is to do everything we can to see to it that your gas equipment does its job safely, dependably, efficiently and economically. 

Read on to learn more about the services we offer for our customers at no extra charge, and services that may require additional fees. All required fees are calculated using our hourly rates

Investigation of Improper Ventilation, Leaks, and Odors

All leaks will be investigated and made safe without charge. However, any leak repairs and/or service performed on customer's equipment (including the relighting of extinguished pilots) will incur a service charge.


CNG will clean, adjust, repair, and relight gas appliances at no charge if maintenance is required due to the quality of gas supplied. 

Disconnect / Reconnect

Under normal circumstances, there will be no charge whenever gas service is turned on for a new customer or turned off for an exiting customer. Meters may be removed or service discontinued because of nonpayment of bill, violation of Company's rules and Regulations, for abuse, fraud or tampering with meter and connections. The charge for such a disconnection and the subsequent reconnecting will be at Service Labor Rates; Standard Rates are for normal work hours Mon-Fri 8am-4:30pm, $76.00 for the 1st 15 minutes and $28.00 for each 15 minutes after. The Premium Rates for after normal working hours are $114.00 for the first 15 minutes and $42.00 for each 15 minutes after.

In the event service is discontinued at the customer's request and then resumed within twelve months at the same address for the same customer; a reconnecting charge of $75.00 plus the Service Labor Rates apply.

There Will Be Charges for:

  • Diagnosis, repair and/or adjustment service on burner pilots, burners and controls on your appliances and/or equipment.
  • Turning appliance or equipment pilot on or off.

CNG will warranty parts replacement labor for 30 days. Actual parts cost will be warranted according to the individual manufacturer policy. If a service call for the same problem occurs within 30 days, and if it does not involve the replacement of a warranted part(s), we will charge for time exceeding that charged in the initial call.

It’s Easy to Identify CNG Employees

All of our employees and contractors carry Photo ID cards. Do not accept a uniform as a positive proof of identification when allowing access to your premises. If you have any doubts about the identity of someone representing themselves as agents of CNG call our 24 Hour Service Line at 860.524.8361 or 203.869.6900


Click the image above to download our Service Policies Brochure (PDF)

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