Now you have an easy way to stay informed about your account! You can choose which alerts you want to receive, just text REG to 69675 to register. Registration requires your 14-digit account number.
|Delinquent Balance Alerts
|Matching Payment Program Alerts
|If you’d like a text notification when your payment posts, simply text REG to 69675 to sign up for our payment alerts.
|If you'd like a text notification when your account balance is past due, simply text REG to 69675 for our delinquent balance alerts for residential customers.
|Stay on track and informed of important milestones such as enrollment confirmations, payment reminders, when a matching payment is applied to your account, and more! Simply text REG to 69675 for our NEW Financial Assistance Alerts for residential customers.
Once you sign up
- The first time you add a cell phone number, you’ll receive a text message to confirm your enrollment. Save this number to your contacts as “CNG Alerts” for quick access.
- You can stop receiving alerts at any time by texting STOP.
- We do not charge for text messages; however, your wireless carrier may charge for text messaging and data rates. Check with your wireless carrier for details.
More Helpful Links
- See our Alerts Terms and Conditions for complete details.
- Check our list of FAQs below
There are a few different scenarios that can cause a user not to receive a registration text message.
Unsupported mobile carrier: At this time, CNG Alerts is supported by major mobile phone carriers and most others. US Cellular currently does not support sending text messages longer than 160 characters from company "short codes" such as 69675. We are continually looking for ways to enhance CNG Alerts and anticipate adding more mobile carriers in the future.
Text messaging blocked: If your mobile carrier is supported, you may have a setting on your mobile phone's account that is blocking incoming text messages. Please contact your mobile provider to ensure that text messaging is enabled.
Short code messaging blocked: If your mobile carrier is supported, you may have a setting turned on for your phone's account that is blocking short code messages. Short code messages are any messages that come from a short number such as 69675. Please contact your mobile carrier to change your account setting to allow short code messaging.
Yes. You can sign up to receive CNG Alerts for each account in your name by texting REG and registering for each account.
Please sign up for CNG Alerts so you can get the information you need the way you want it. Text REG to get started.
CNG Alerts is a service that allows you to receive important information for your home or business.
There is no limit to the number of accounts you can have for texting.
CNG Alerts will be delivered from the following number:
Text message: 69675
When you move, you will have a new CNG account number for your new address. Please sign up again with your new CNG account number to receive CNG Alerts.
Before you change your cell phone number, text STOP to 69675 to stop receiving CNG Alerts at that number. Text REG from your new cell phone number to continue receiving alerts for your account.