General Terms & Conditions
Expiration Date: All plans expire at midnight on August 31 of each year. Plans will automatically renew each year thereafter and your account will be billed accordingly.
Sale of Home: Service plans are placed on the equipment located within the home. If you pay for a service plan(s) in one payment and sell your home during the term of the service plan(s), the new owner will assume the benefit of your plan(s). If you pay monthly for service plan(s), the plan(s) will terminate when you move.
Delinquent Accounts: CNG reserves the right to deny service under any plan(s) if your account is 90 days past due. CNG reserves the right to request full payment before coverage becomes effective or to cancel coverage if plan(s) fees or your natural gas account is/are more than 180 day delinquent.
Limitation on Repairs: The decision to repair or replace defective parts and the selection of replacement parts shall be made exclusively by CNG. CNG is not responsible for obtaining obsolete or unavailable parts. If a part(s) is not available or it is necessary to alter your equipment or piping to replace a part, the material and labor costs for alterations will be billed to you at CNG’s prevailing repair rates. The cost of the repairs, as determined by CNG will not exceed the depreciated value of the equipment. If you choose to replace your equipment rather than approve a repair, CNG will refund to you all contract payments made to CNG for coverage of your equipment for the previous 12 months, excluding any repairs performed.
Limited Liability/Assignment: CNG will use its best effort to provide prompt service; however, weather conditions and workload may affect response time. In no event will CNG be liable for direct or indirect consequential or incidental damages to you or anyone else because of delay, failure to service, unavailability of parts or labor or conditions beyond CNG control. CNG may, at its discretion, use qualified contractors to perform any duty under the terms of any plan(s). The decision to use contractors shall be made solely by CNG.
Qualified Equipment: Equipment covered by all service plans(s) must be listed and approved by the American Gas Association, Underwriters Laboratory, or other nationally recognized testing laboratory, rated under 399,000 BTUs, installed according to local and Connecticut state codes, and be in good operating condition on the date the plan(s) become effective. CNG reserves the right to inspect any parts or equipment for compliance with the conditions set forth herein prior to issuing a service plan(s).
Refunds: Service plans are available for an annual fee. Monthly billing is available for customer convenience. You may cancel any plan and receive a refund for fees paid if you provide us notice within 60 business days of the plan’s activation or renewal date. If you cancel your plan(s) 60 or more days after the plan’s activation or renewal date, you will be charged the balance of the full amount of the plans’ annual fee on your next bill. If you choose to cancel your plan(s), and any service has been performed under the plan, such service will be charged back to your account on a labor and material basis in accordance with CNG’s effective charge service rates.
What is Not Covered: CNG is not responsible for any material, parts or labor required as a result of:
- abuse
- nuisance calls
- improper work by others
- vandalism
- fire
- freezing
- acts of God, lightning, power or water supply outages, flooding or conditions beyond CNG’s control
CNG is Not Responsible For:
- cleaning of heating exchangers on and replacement of any variable rate components for, instantaneous hot water heaters, condensing furnaces and condensing boilers
- replacement parts and associated labor not listed above
- normal preventative maintenance such as cleaning or replacement of any type of air filters or humidifiers, replacement or draining of expansion tanks, blow down and cleaning of steam systems and sight glasses, water leaks, bleeding radiators, or purging air from pipes, and any preventative maintenance as required by the manufacturer
- space heaters, window heaters, unit heaters
- equipment or piping located on roofs or underground
- finish defects, rusting or component failure resulting from corrosion on any piece of equipment
- remote control systems for gas fireplaces, logs or pool heaters
- flushing of tankless water heaters
- wireless thermostat or components
- batteries of any kind and any replacement parts or labor not covered above.
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