If you are not receiving email notifications that your bill is ready, please check your spam/junk folder to ensure your email client is not blocking our email notification.  Also, check that your bill preference setting is set for eBill, not paper bill.

To view your bill in My Account, please upgrade to the latest browser version supported by your operating system and adjust your browser settings to allow third-party cookies. Safari users will need to un-check “Block cross-site tracking."

For the fastest way to view and pay your bill, download our mobile app in the App Store or Google Play Store. The links to the app stores are at the bottom of all pages.

When you click a button on our website to "View Bill," a document in Portable Document Format (PDF) is added to your downloads folder of your computer or device. For instructions on how to manage downloads in your browser, it is best to use the help feature. Here are some links that may also be helpful for the most popular browsers: 

- Google Chrome: https://support.google.com/chrome/answer/95759?hl=en

- Firefox: https://support.mozilla.org/en-US/kb/where-find-and-manage-downloaded-files-firefox

- Apple Safari Browser (all devices): https://support.apple.com/en-us/HT205751

There is no weather normalization fee as part of the rate structure for gas companies in Connecticut. Therefore, if the weather is warmer, and you use less energy to heat your home, you save money. It's as simple as that!

CNG offers several programs to assist customers financially with their bill. In addition, there are a variety of state programs that may be able to provide you with financial assistance with your utility bill.  

Connecticut Natural Gas Assistance Programs

- Winter Protection Program - CNG offers winter protection to all our customers that qualify. If you meet eligibility requirements, we will not turn off your electricity between November 1 and May 1. The Winter Protection Plan must be renewed annually, beginning in October. To prevent your service from being shut-off after May 1, contact CNG to setup a payment arrangement.

- Matching Payment Plan - For families that qualify, CNG will match every dollar paid by you or on your behalf (up to a zero balance) if you successfully complete the plan.  So, you pay a portion, energy assistance pays a portion, and we pay a portion.  Bottom line: you may have to pay for only about one-third of your gas heating expense if you qualify.  Eligibility is based on income and assets. Call us at 860.727.3034 or InfoLine at 2-1-1 to learn more.

- Flexible Payment Arrangements - We will work with you if you are having trouble paying your electric bill. We offer flexible payment arrangements for all customers needing assistance. These arrangements can be spread out up to 18 months for residential customers and 6 months for non-residential customers. Current payment arrangements may be renegotiated due to a change in financial circumstances Per Conn. Agencies Reg. § 16-3-100(b)(3)(A). These arrangements may be discussed confidentially by calling our Customer Care Center at 800.722.5584.

State Assistance Programs

- Info Line - 2-1-1 InfoLine is a single source for information about community services, referrals to human services, and crisis intervention. It is accessed toll-free from anywhere in Connecticut by simply dialing 2-1-1. It operates 24 hours a day, 365 days a year. TDD access and multilingual caseworkers are available.

- Operation Fuel - This is a statewide program that brings emergency energy assistance to families facing an economic crisis during the entire year. You can add a dollar or more to your monthly bill and CNG will match your contribution 50%.

- Connecticut Energy Assistance Program (CEAP) - The federally-funded Connecticut Energy Assistance Program (CEAP) is designed to help low-income households pay their winter heating bills. CEAP is not designed to pay total heating costs. Households must plan to pay a part of the bill themselves. CEAP applications are handled by the local Community Action Agency (CAA).

Community Action Agencies

Community Action Agencies are intake centers for energy assistance applications and assist you with finding financial assistance for your energy bills. Visit CAFCA.org for a list of Community Action Agencies in the state.

Medical protection is available to residential customers or family members within the household with a serious or life-threatening medical condition.

A medical protection designation protects a residential utility customer from shut off from November 1 through May 1 (serious illness designation) or year-round (life-threatening designation) if the residential customer or someone in their household has a medical condition that requires continuation of utility service.

Please see our fact sheet for how to apply for a medical protection designation.

Your physician/APRN/PA can use the Medical Web Portal to complete the certification form.

The following information will be required in order to obtain the physician/APRN/PA's verification and protect your service:

- Physician/APRN/PA’s name

- Physician/APRN/PA’s address

- Physician/APRN/PA’s telephone numbers – office and fax

- Name of the patient

CNG will fax a "Physician/APRN/PA Certificate" to the physician/APRN/PA for verification of the medical or life support needs. Upon receipt of the physician/APRN/PA's verification, CNG will mark your account accordingly, based on the information your physician/APRN/PA provides.

Visit the Public Utilities Regulatory Authority website for more information.