Help with Bill

We strive to provide you with reliable and essential energy delivery. 

Our work doesn’t stop there—we also have many services designed to meet the variety of needs you or your family members may have. 

We're here to help

Understanding your energy use can help put you in control of your monthly bills. With natural gas costs expected to increase in the coming months, you can prepare by using these tips to reduce your energy use while maintaining your comfort. Budget Billing can also help balance seasonal energy costs over the year. 

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Forgiveness Matching Payment Plan

For families that qualify, CNG will match every dollar paid by you or on your behalf (up to a zero balance) if you successfully complete the plan.  So, you pay a portion, energy assistance pays a portion and we pay a portion.  Bottom line: you may have to pay for only about one-third of your gas heating expense if you qualify.  Eligibility is based on income and assets.  Call us at 860.727.3034 or InfoLine at 2-1-1 to learn more.

COVID-19 Payment Program

CNG is currently operating under the Public Utilities Regulatory Authority’s Emergency Shut-off Moratorium and not disconnecting natural gas service at this time due to the Covid-19 pandemic. Once the moratorium is lifted, any unpaid balances will become due.

If you are experiencing financial difficulties during this pandemic, the COVID-19 Payment Program is available to you and offers payment plans up to 24 months, with no down payments, fees or interest is available. Please call us at 860.727.3034 for more information. Our company representatives are available to work with you to create a mutually agreeable payment arrangement to avoid interruption of your natural gas service. Residential customers can enroll in the COVID-19 Payment Program through July 20, 2021.

Energy Assistance

The Connecticut Energy Assistance Program (CEAP) will help pay winter heating bills for low income qualified households.  Applications are taken at your local Community Action Agency.  Call InfoLine at 2-1-1 to find your local application site.


Operation Fuel

Operation Fuel provides assistance for families who earn a little more than the energy assistance Guidelines allow.  Call InfoLine at 2-1-1 for information about this program. 


Payment Arrangements

Special payment arrangements can be set up for you through our Customer Care Center.  Call us at 860.727.3034 to discuss your needs confidentially.

For additional information on the programs listed above click on the available brochures: 

folletos en español

Disputing a Payment Arrangement

If you are unable to reach a satisfactory Payment Arrangement with our customer representative, you may ask to speak with a company Review Officer. If you disagree with a Review Officer’s decision concerning a Payment Arrangement, you may appeal within five days to the Connecticut Public Utilities Regulatory Authority (PURA). If you disagree with PURA’s decision, you may request a hearing before PURA. During your appeal, your service will not be shut off, as long as you continue to pay your current and undisputed bill amounts during this period.

Disputar Un Arreglo De Pago

Si no logra llegar a un Arreglo de Pago satisfactorio con nuestro representante de atención al cliente, puede pedir hablar con un oficial de revisión. Si no está de acuerdo con la decisión del oficial de revisión sobre el Acuerdo de Pago, puede apelar dentro de los cinco días al Ente Regulatorio de Servicios Públicos (Public Utilities Regulatory Authority, PURA) de Connecticut. Si no está de acuerdo con la decisión de PURA, puede solicitar una audiencia ante PURA. Durante la apelación, su servicio no se interrumpirá, siempre y cuando usted siga pagando los montos actuales de su factura que no estén en disputa durante este plazo.

Energy Efficiency Programs and Rebates

CNG offers a variety of energy efficiency programs and rebates to help you manage your energy costs. Start with Energy Analyzer and get targeted energy efficiency information, advice and support to help you achieve savings.

Customer Rights

Read your customer rights if your gas service is subject to termination. Download a PDF in English and Spanish.