Use your senses to detect gas leaks. A natural gas leak is usually recognized by smell, sight, or sound. Remember, if you smell natural gas, get up, get out and call us immediately from a neighbor's phone.
Natural gas is colorless and odorless. For your safety, a distinctive, pungent odor, similar to rotten eggs, is added so that you'll recognize it quickly. Not all transmission lines are odorized.
You may see a white cloud, mist, fog, bubbles in standing water or blowing dust. You may also see vegetation that appears to be dead or dying for no apparent reason.
You may hear an unusual noise like roaring, hissing, or whistling. If you suspect a gas leak get up, go outside and call CNG from a neighbor's phone toll free at 866.924.5325 or call 911 for your local fire department. CNG will respond quickly to ensure that you and your family are safe.
Do not operate electrical switches or appliances. These items may produce a spark that might ignite the gas and cause an explosion.
Do not use a telephone.
Do not light a match or smoke and extinguish any open flames.
Do not assume someone else will report the condition.
Do not open windows and doors to ventilate the area.
Provide CNG with the exact location, including cross streets.
Let us know if sewer construction or digging activities are going on in the area.
The following terms and conditions apply to all gas Rates. A copy of CNG's Rules and Regulations are on file with the Public Utilities Regulatory Authority.
A written application for meter installation and supply of gas will be required from each customer for each meter installed. CNG may reject an application of a former customer who is indebted to CNG.
Any customer starting the use of natural gas without sufficient notification to enable CNG to read the meter will be held responsible for any amount due for gas supplied from the time of the last reading of meter.
Only authorized representatives of CNG or its agents have the right to turn on, turn off, connect or disconnect a meter or service pipe; or repair maintain or disconnect other property owned by the company.
Gas service is sold upon the express condition that it shall be supplied exclusively by CNG and that the customer shall not directly or indirectly sell, sublet, assign or otherwise dispose of the gas or any part thereof without the written consent of CNG.
Any applicant for service and any customer to whom service is being supplied may be required to deposit a sum equal to the estimated charges for gas. Residential customers may be required to pay an amount equal to 3/12th's of a year's estimated billing; commercial customers may be required to pay an amount equal to the estimated maximum bill for 90 days. Deposits shall be returned (1) where satisfactory credit has been established, or (2) upon termination of service, less any amount then due, together with accrued interest. Simple interest at the deposit index rate established annually in accordance with Public Act 93-242, will be allowed on all deposits from date of deposit.