Help with Bill

We strive to provide you with reliable and essential energy delivery. 

Our work doesn’t stop there—we also have many services designed to meet the variety of needs you or your family members may have. 

Forgiveness Matching Payment Plan

For families that qualify, CNG will match every dollar paid by you or on your behalf (up to a zero balance) if you successfully complete the plan.  So, you pay a portion, energy assistance pays a portion and we pay a portion.  Bottom line: you may have to pay for only about one-third of your gas heating expense if you qualify.  Eligibility is based on income and assets.  Call us at 860.727.3034 or InfoLine at 2-1-1 to learn more.


Energy Assistance

The Connecticut Energy Assistance Program (CEAP) will help pay winter heating bills for low income qualified households.  Applications are taken at your local Community Action Agency.  Call InfoLine at 2-1-1 to find your local application site.


Operation Fuel

Operation Fuel provides assistance for families who earn a little more than the energy assistance Guidelines allow.  Call InfoLine at 2-1-1 for information about this program. 


Payment Arrangements

Special payment arrangements can be set up for you through our Customer Care Center.  Call us at 860.727.3034 to discuss your needs confidentially.

For additional information on the programs listed above click on the available brochures: 

folletos en español



Customer Rights

Read your customer rights if your gas service is subject to termination. Download a PDF in English and Spanish.