Help with Bill

We strive to provide you with reliable and essential energy delivery. 

Our work doesn’t stop there—we also have many services designed to meet the variety of needs you or your family members may have. 
 

Forgiveness Matching Payment Plan

For families that qualify, CNG will match every dollar paid by you or on your behalf (up to a zero balance) if you successfully complete the plan.  So, you pay a portion, energy assistance pays a portion and we pay a portion.  Bottom line: you may have to pay for only about one-third of your gas heating expense if you qualify.  Eligibility is based on income and assets.  Call us at 860.727.3034 or InfoLine at 2-1-1 to learn more.
 

COVID-19 Payment Program

CNG is currently operating under the Public Utilities Regulatory Authority’s Emergency Shut-off Moratorium and not disconnecting natural gas service at this time due to the Covid-19 pandemic. Once the moratorium is lifted, any unpaid balances will become due.

If you are experiencing financial difficulties during this pandemic, the COVID-19 Payment Program is available to you and offers payment plans up to 24 months, with no down payments, fees or interest is available. Please call us at 860.727.3034 for more information. Our company representatives are available to work with you to create a mutually agreeable payment arrangement to avoid interruption of your natural gas service. An initial payment may be required before any arrangements can be made. Residential customers can enroll in the COVID-19 Payment Program through November 1, 2020.
 

Energy Assistance

The Connecticut Energy Assistance Program (CEAP) will help pay winter heating bills for low income qualified households.  Applications are taken at your local Community Action Agency.  Call InfoLine at 2-1-1 to find your local application site.

 

Operation Fuel

Operation Fuel provides assistance for families who earn a little more than the energy assistance Guidelines allow.  Call InfoLine at 2-1-1 for information about this program. 

 

Payment Arrangements

Special payment arrangements can be set up for you through our Customer Care Center.  Call us at 860.727.3034 to discuss your needs confidentially.

For additional information on the programs listed above click on the available brochures: 

folletos en español

 

Energy Efficiency Programs and Rebates

CNG offers a variety of energy efficiency programs and rebates to help you manage your energy costs. Start with Energy Analyzer and get targeted energy efficiency information, advice and support to help you achieve savings.
 

Customer Rights

Read your customer rights if your gas service is subject to termination. Download a PDF in English and Spanish.