Start Service

Thank you for contacting us.

Your request to Start Service has been successfully submitted. We have sent you an email confirmation outlining the next steps. If you do not receive an email within the next few minutes, please check your spam folder..

Thank you for contacting us.

Unfortunately, your Start Service request was not submitted successfully. Please contact Customer Care at 860.524.8361 for further assistance.

* Required information

Service Location

Before you begin to set up service at a new address, please review the information below.


We may need to access the meter(s) to turn on service. An adult (18 years or older) must be present if the meter is inside a building or locked fence. In addition, we may need access to any and all appliances serviced by natural gas, in order to complete your service request.

ID Required

Residential customers are required to provide a Social Security number. In the event that a residential customer’s Social Security number is not able to be verified, additional steps will need to be taken to secure service.

I don't have a social security number

Preferred Service Start Date
Shaded dates are unavailable. For earlier appointment options, please contact our Customer Care Center at 860.524.8361.

New Service Location

First, do you have a meter number for your address?.

* Required information
Customer Information

You will need to supply photocopies of 2 forms of identification listed below.

Photocopies must be faxed or emailed within 15 days.

Fax: 866.549.8993


Two of the following:

  • Current valid driver's license
  • Current valid State-issued ID
  • Passport issued by the United States or a Foreign Government
  • Resident Alien Card or an Alien Registration Card issued by the United States Immigration and Naturalization Service
  • Other valid federal, state or municipal ID Number

Or one of the above and one of the following:

  • Work ID
  • Birth Certificate
  • School ID
  • Consular Card
Minimum 5 digits

Deposit Needed?

Please provide the following information regarding your current employer.

Minimum 5 digits
* Required information

Additional Authorized Adults

Donate to Operation Fuel

Consider making a tax-deductible donation to the Operation Fuel program. The amount you select will be added to your bill each month. We'll match 50% of your contribution, up to $25,000.

For more information or to donate directly please visit the Operation Fuel website or call 860.243.2345

Please review your information before submitting your request to start service.