During this time of crisis and uncertainty, I wanted to take a moment to share with you how Connecticut Natural Gas is taking action to assist and protect you while we continue our important work.
The natural gas we deliver helps provide comfort and a sense of normal life for those remaining at home. It is critical to many businesses, as well as medical facilities and first responders that are at the front lines in the battle against coronavirus.
CNG has an enormous responsibility in the days ahead: to maintain safe and reliable service, and to continue our essential operations through the end of this crisis. We have made this our mission and our passion.
We do not take this responsibility lightly.
We prepare for a wide variety of emergency scenarios on an ongoing basis, and are taking extraordinary measures to protect our employees and our communities as this pandemic unfolds.
In early February, we began educating employees about the potential threat from the coronavirus, and provided them with training to help prevent its spread. Employees who can work from home are now doing so. The front-line personnel who cannot are working under protocols designed to separate and protect them. We’ve also taken steps to protect the health of our employees and customers by suspending non-emergency indoor work.
Our crews continue their work to maintain the safety of our natural gas system and facilities, and as always they stand ready to respond to emergencies. You will continue to see our trucks in the field and our employees at work.
We are committed to helping you manage your account.
We recognize the impact this event is having on the economy and our customers. Early on, CNG suspended shut-offs for nonpayment, as well as late-payment fees and security deposits. If you find yourself suffering a hardship, I encourage you to contact our Customer Care team to make arrangements and identify resources that may assist you.
We are your friends and neighbors at CNG.
Our parent company, AVANGRID, and the Avangrid Foundation, have committed $2 million to coronavirus response and recovery efforts at the national, state and local level. Our companies also donated 31,000 protective masks to hospitals in the areas where they operate. We continue to work with our regulators and community partners to find ways to ease the impact of this event, particularly on our most vulnerable customers.
I encourage customers who can afford to do so to add $1 to their monthly payment to support Operation Fuel, or visit operationfuel.org to donate another amount to provide energy assistance for Connecticut families.
Although these are uncertain times, I am inspired by the way our communities are coming together. We will do our part to honor our responsibility to you, our customers.