CNG, SCG and UI Offer 24-Month COVID-19 Payment Plans
EAST HARTFORD, Conn. — June 3, 2020 — Connecticut Natural Gas, Southern Connecticut Gas and United Illuminating, subsidiaries of AVANGRID, Inc. (NYSE: AGR), are now offering 24-month, interest-free payment plans to help customers pay down balances accumulated during the COVID-19 pandemic. The companies also can connect customers with assistance that may be available for some families and businesses affected by the crisis.
“We recognize the economic impact this pandemic is having on many Connecticut families and businesses, and we have been working with our regulator to find ways to help them,” said Tony Marone, president and CEO of Avangrid Networks, the parent company of UI, SCG and CNG.
“Although we currently are not shutting off or penalizing customers for nonpayment, we want to help them manage any balances they may have accumulated over the last few months. These new payment programs allow customers to pay down those balances over 24 months, without interest or penalty, protecting them from loss of service when the shut-off moratorium ends,” Marone said.
CNG, SCG and UI implemented the plans at the direction of the Connecticut Public Utilities Regulatory Authority, which has been working with the state’s electric and natural gas companies to find ways to mitigate the impact of the crisis.
Customers who enroll in the plans pay no down payment, interest or late payment fees. Customers who are already enrolled in a payment arrangement have the opportunity to extend it to 24 months. Residential customers can enroll in the COVID-19 payment plans through Nov. 1, while other customers can enroll through Aug. 1.