Help with Bill

Did you know November is Heating Assistance Awareness Month? 

We're here to help you manage your monthly bills. We offer flexible payment plans and assistance programs that might be right for you. If you need assistance in finding the best options for you, please call us at 860.727.3034.

We're here to help

Understanding your energy use can help put you in control of your monthly bills. With natural gas costs expected to increase in the coming months, you can prepare by using these tips to reduce your energy use while maintaining your comfort. Budget Billing can also help balance seasonal energy costs over the year. 

Matching Payment Plan

For families that qualify, CNG will match every dollar paid by you or on your behalf (up to a zero balance) if you successfully complete the plan.  So, you pay a portion, energy assistance pays a portion and we pay a portion.  Bottom line: you may have to pay for only about one-third of your gas heating expense if you qualify.  Eligibility is based on income and assets.  Call us at 860.727.3034 or InfoLine at 2-1-1 to learn more.
 

Energy Assistance

The Connecticut Energy Assistance Program (CEAP) will help pay winter heating bills for low income qualified households.  Applications are taken at your local Community Action Agency.  Call InfoLine at 2-1-1 to find your local application site.

 

Operation Fuel

Operation Fuel provides assistance for families who earn a little more than the energy assistance Guidelines allow.  Call InfoLine at 2-1-1 for information about this program. 

 

Flexible Payment Arrangements

We will work with you if you are having trouble paying your gas bill. We offer flexible payment arrangements for all customers needing assistance. These arrangements can be spread out up to out up to 18 months for residential customers and 6 months for non-residential customers. Current payment arrangements may be renegotiated due to a change in financial circumstances Per Conn. Agencies Reg. § 16-3-100(b)(3)(A). These arrangements may be discussed confidentially by calling our Customer Care Center at 860.524.8361 in the Hartford area or 203.869.6900 in the Greenwich area.

For additional information on the programs listed above click on the available brochures: 

folletos en español


Disputing a Payment Arrangement

If you are unable to reach a satisfactory Payment Arrangement with our customer representative, you may ask to speak with a company Review Officer. If you disagree with a Review Officer’s decision concerning a Payment Arrangement, you may appeal within five days to the Connecticut Public Utilities Regulatory Authority (PURA). If you disagree with PURA’s decision, you may request a hearing before PURA. During your appeal, your service will not be shut off, as long as you continue to pay your current and undisputed bill amounts during this period.


Disputar Un Arreglo De Pago

Si no logra llegar a un Arreglo de Pago satisfactorio con nuestro representante de atención al cliente, puede pedir hablar con un oficial de revisión. Si no está de acuerdo con la decisión del oficial de revisión sobre el Acuerdo de Pago, puede apelar dentro de los cinco días al Ente Regulatorio de Servicios Públicos (Public Utilities Regulatory Authority, PURA) de Connecticut. Si no está de acuerdo con la decisión de PURA, puede solicitar una audiencia ante PURA. Durante la apelación, su servicio no se interrumpirá, siempre y cuando usted siga pagando los montos actuales de su factura que no estén en disputa durante este plazo.


Energy Efficiency Programs and Rebates

CNG offers a variety of energy efficiency programs and rebates to help you manage your energy costs. Start with Energy Analyzer and get targeted energy efficiency information, advice and support to help you achieve savings.
 

Customer Rights

Read your customer rights if your gas service is subject to termination. Download a PDF in English and Spanish.