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customer care

protect your credit score

National credit bureaus regularly receive payment information from utilities as well as banks, insurance companies and other lenders.  We will begin credit reporting to credit bureaus by the end of April 2011.  Prompt natural gas payments not only help our company keep costs down (which benefits everyone), but also help our customers establish and maintain good credit scores.  If you are having difficulty paying your bill, call us at 860-524-8361 to make a payment arrangement.  If your past due balance is paid within 60 days of the original due date, there is no negative impact on your credit rating. However, any balance outstanding beyond that point may negatively impact your credit report.


Bill Insert

If you receive your bill electronically, you may have missed The Source, our monthly newsletter.

Billing Terms

Here are definitions (usually found on the back of your bill) for terms that describe your usage.

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